FAQ

Is the Relivex Knee Massager safe to use?

Yes. The Relivex Knee Massager is made with quality materials and designed for safe, comfortable use when used as directed. Always follow the instructions included with the product.

How often can I use the knee massager?

You may use the Relivex Knee Massager regularly. Most users prefer short, consistent sessions for best comfort. Please avoid exceeding the recommended session time. 

How long does shipping take?

Relivex products are shipped directly from our manufacturing partners in China to ensure quality and affordability.
Delivery typically takes 15–25 business days, depending on your location and local customs processing.
Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery progress.

 Do you ship internationally?

Yes, we offer worldwide shipping.

What is your return policy?

 We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order for return assistance. Please note that returned items must be unused and in original packaging.

 What payment methods do you accept?

We accept secure payments through: Credit & Debit Cards PayPal (if available at checkout) All payments are processed securely using encrypted checkout systems.

How can I contact customer support?

You can contact us through the Contact Us page on our website. Our support team aims to respond to all inquiries within 24–48 hours.

Still Have Questions?

 If you need more information, please reach out through our Contact page. The Relivex support team is always happy to assist you.